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New Updated Questions 6

January 26th, 2013 in Premium Zone Go to comments

Note: You can test your knowledge with these questions first via this link.

Question 1

When you configure a shared extension in Cisco Configuration Professional, which two characteristics should be the same on both phones, so that the phones can successfully use a shared extension? (Choose two)

A. monitor mode
B. MAC address
C. ephone-dn
D. number
E. user ID


Answer: C D


A shared ephone-dn has the following characteristics:
+ Appears on two different phones but uses the same ephone-dn and number
+ Can make one call at a time between the two phones, and that call appears on both phones
+ Should be used when you want the capability to answer or pick up a call at more than one phone
+ Only one ephone can pick up the call, ensuring privacy
+ When the call is placed on hold, either ephone can retrieve the call

If the ephone-dn is connected to a call on one phone, that ephone-dn is unavailable for other calls on the second phone because these phones share the same ephone-dn. If a call is placed on hold on one phone, it can be retrieved on the second phone.


The simplest configuration (although not optimal) of this example is shown below:

CME(config)#ephone-dn 1
CME(config-ephone-dn)#number 1001
CME(config)#ephone-dn 2
CME(config-ephone-dn)#number 1001
CME(config)#ephone 1
CME(config-ephone)#mac-address 000F.4356.AA13
CME(config-ephone)#button 1:1
CME(config)#ephone 2
CME(config-ephone)#mac-address 000F.4356.AA14
CME(config-ephone)#button 1:1

You can download a good Ephone and Ephone-dn guide here: http://www.voicetut.com/download/shared extension_Ephonedn_and_Ephone.pdf.

Question 2

An engineer is configuring a new Cisco Unified Communications Manager server. However, when the engineer tries to register the IP phones, the registrations are unsuccessful. When the engineer checks one of the phones, there is no status that is shown along with the Cisco Unified Communications Manager server IP address.
What is the probable cause?

A. The server connection is established, but the information is encrypted.
B. There is no current connection with the Cisco Unified Communications Manager server.
C. The Cisco Unified Communications Manager server is currently available.
D. The currently receiving call-processing services are running on the phone.


Answer: B

Question 3

Which option should you use in the Cisco Unified Communications Manager End Users Configuration page to ensure that a user can use a desk phone both for calls and for Cisco Unified Presence?

A. Enable Cisco Unified Presence Communicator
B. Allow Control of Device from Cisco Computer Telephony Integration
C. Allow Cisco Unified Personal Communicator Integration
D. Allow Cisco Unified Presence Control over IP Phone


Answer: B


The CTI (Computer Telephony Integration) interface handles all the CTI communication for users on the Cisco Unified Presence server to control phones on Cisco Unified Communications Manager. The CTI functionality allows users of the Cisco Unified Personal Communicator client to run the application in desk phone control mode.

To allow the phone to interoperate with the Cisco Unified Personal Communicator client, check the option “Allow Control of Device” from CTI (Menu path: Cisco Unified Communications Manager Administration > Device > Phone).

Allow_Control_of_Device_ CTI.jpg

Question 4

Which Cisco Unity Connection report provides a summary view of the current size, last error condition, and status of the mailbox store?

A. Users
B. Message Traffic
C. Mailbox Store
D. System Configuration


Answer: C


The Mailbox Store report includes the following information:

+ Mail database name
+ Display name
+ Server name
+ Whether access is enabled
+ Mailbox store size
+ Last error
+ Status
+ Whether the mail database can be deleted

(Reference: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag300.html)

Question 5

Which user parameter is used as a password when connecting through the telephony user interface?

B. Passphrase
C. PassKey
D. Key ID


Answer: A


Unity Express users, known as subscribers, are individual accounts that are created to provide personal mailbox accounts for voice mail storage. These individual mailbox accounts are known as subscriber accounts. Owners of these accounts can customize their mailboxes to suit their needs.

Each subscriber can be assigned a username, PIN, and password. These credentials allow a user to manage their account. The personal identification number (PIN) is used when the subscriber manages their mailbox using the telephone user interface (TUI). The username and password are used when the subscriber manages their account using the web GUI interface or other email access protocols.

(Reference: CCNA Voice Study Guide)

Question 6

What is the quickest way to test the Cisco Unified Communications Manager configuration part of MWI to see if MWI On and MWI Off is working?

A. Dial into Cisco Unity Connection from an IP phone. Enter the MWI On numbers, then enter the MWI Off numbers.
B. Call a voice-mail user and ask them if their MWI light is on, and then disconnect the call. Call the user back and ask if the MWI light is off.
C. In Unity Connection, issue the MWI Flash command to turn all MWI lights on, then off.
D. If MWI numbers are dialable from an IP phone, dial the MWI On number. If the light comes on, then dial the MWI Off number to see if the light goes off.
E. MWI cannot be tested directly from the Cisco Unified Communications Manager or an IP phone.


Answer: D


An Message Waiting Indicator (MWI) is a lamp, flashing LCD panel, or special dial tone on user phones that lets users know a voice message is waiting. The type of indicator depends on the phone system and the user phones. Phone systems that support message counts may also display the number of messages that the user has.

MWIs are not the same as message notification, which is the feature that notifies a user of new voice messages by calling a phone, pager, or other device, or by sending an email message.

The following events trigger Cisco Unity Connection to turn MWIs on and off:
+ When a message for a user arrives on the Connection message store, Connection notifies the phone system to turn on an MWI on the phone for that user.
+ Any message that arrives on the Connection message store (for example, voice messages, emails, and faxes) trigger turning MWIs on and off.
+ When the user listens to the message, Connection notifies the phone system to turn off the MWI on the phone.
+ When the user saves a listened-to message as a new message, Connection notifies the phone system to turn on the MWI on the phone for that user.
+ When a user deletes a new message without listening to it, Connection notifies the phone system to turn off the MWI on the phone.
+ When MWIs are synchronized, Connection queries the message store to determine the status of MWIs on all phones, and resets the applicable MWIs.

We can configure numbers to turn MWI On or Off. To configure the MWI On and Off Extensions for Port Groups (SCCP Integrations Only), following these steps:
Step 1: In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
Step 2: On the Search Port Groups page, click the name of the first port group for the SCCP integration.
Step 3: On the Port Group Basics page, under Message Waiting Indicator Settings, in the MWI On Extension field, confirm that the extension for turning on MWIs is entered. If the field is blank, enter the MWI On extension.
Step 4: In the MWI Off Extension field, confirm that the extension for turning off MWIs is entered. If the field is blank, enter the MWI Off extension.
Step 5: Click Save.
Step 6: Click Next.
Step 7: Repeat Step 3 through Step 5 for the remaining port groups in the SCCP integration.

(Reference: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg050.html)

Question 7

Which report can you use to display all currently unassigned directory numbers?

A. Route Plan Report
B. Directory Number Assignment
C. Unassigned Objects Report
D. IP Phone Number Assignment


Answer: A


The route plan report lists all assigned and unassigned directory numbers (DN), call park numbers, call pickup numbers, conference numbers, route patterns, translation patterns, message-waiting indicators, voice mail ports, and Cisco CallManager Attendant Console pilot numbers in the system. The route plan report allows you to view either a partial or full list and to go directly to the associated configuration windows by clicking the Pattern/Directory Number, Partition, or Route Detail fields.

In addition, the route plan report allows you to save report data into a .csv file that you can import into other applications. The .csv file contains more detailed information than the web pages, including directory numbers for phones, route patterns, pattern usage, device name, and device description.

(Reference: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmcfg/b03rtrep.html)

Question 8

Which statement about Cisco Unified Presence and LDAP is true?

A. Cisco Unified Presence must be integrated with LDAP.
B. LDAP integration is mandatory if Cisco Unified Personal Communicator is used as a client.
C. LDAP integration with Cisco Unified Presence is optional. However, user search functionality in Cisco Unified Personal Communicator will not be available.
D. LDAP integration with Cisco Unified Presence is optional. However, instant messaging functionality in Cisco Unified Personal Communicator will not be available.


Answer: C


LDAP is a standards-based (with some significant vendor-specific exceptions) system that allows an organization to create a single, centralized directory information store. LDAP holds information about user accounts, passwords, and user privileges. The information centralized in LDAP is available to other applications, so that separate directories do not need to be maintained for each application. Using LDAP simplifies user administration, and makes using systems slightly easier for users because they only need to maintain their information and passwords in one place. Some popular LDAP systems are Microsoft Active Directory, Microsoft Lightweight Directory Services, iPlanet Directory Server, Oen LDAP, Sun ONE Directory Server…

CUCM can interact with LDAP in two ways: LDAP Synchronization and LDAP Authentication. Implementing LDAP Synchronization (LDAP Sync) means that some user data (but not all) is maintained in LDAP and replicated to the CUCM database. An advantage of LDAP Synchronization is to help administrator import all users in the LDAP Server (like Active Directory) instead of manually adding every single user in CUCM.

LDAP Authentication redirects password authentication requests from CUCM to the LDAP system. End-User account passwords are maintained in the LDAP system and are not configured, stored, or replicated to CUCM. Because one of the benefits (particularly to the End User) of LDAP is a centralized password system (making single sign-on possible), it is typical and desirable to implement LDAP Authentication with LDAP Sync.

The search functionality in Cisco Unified Personal Communicator is only available when LDAP is integrated with Cisco Unified Presence.

(Reference: CCNA Voice 640-461 Official Certification Guide – Page 258)

For more information please read: http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/install_upgrade/deployment/guide/dgldap.html#wp1099163 and http://docwiki.cisco.com/wiki/Cisco_Unified_Presence,_Release_7.x_–_Prerequisites_for_Integrating_the_LDAP_Directory.

———————————– This is the end of this update wave ———————————–

Comments (2) Comments
  1. Watcher
    December 13th, 2013

    Cisco has changed the exam!
    All new questions and the minimum score to pass is now 880/1000.
    Took the test today and failed.

  2. GOYO
    February 18th, 2015

    Q1: In order to consider that te configuration is in the Cisco Configuration Professional, and the configuration is performed in correct form, the user ID must be configured; so it must be the same in both devices. I think that it mus be three answers here. If the configuration is performed in CLI, I can agree that they are two answers. If I am not right, please comment.

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